Terms of Service

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of these Terms of Service:

• "Affiliate" means any entity that controls, is controlled by, or is under common control with CHOW FamilyGuardz™, where "control" means ownership of 50% or more of the voting interests.
• "Account" means a unique account created for You to access our Service.
• "Company" (referred to as "the Company", "We", "Us", or "Our") refers to CHOW FamilyGuardz™, a division of CHOW Delivery Servicez Corp, operating in Port St. Lucie, Florida, United States.
• "Country" refers to the United States.
• "Content" means any text, images, reports, notes, or other information uploaded, submitted, or generated through the Service.
• "Device" means any device capable of accessing the Service, including a smartphone, tablet, or computer.
• "Feedback" means suggestions, ideas, or improvements submitted by You.
• "Service" refers to the CHOW FamilyGuardz™ application and platform.
• "Website" refers to CHOW FamilyGuardz™, accessible via your published application link.
• "You" means the individual or entity using the Service.

These Terms of Service govern Your use of the Service and form a binding agreement between You and the Company.

By accessing or using the Service, You agree to be bound by these Terms. If You do not agree, You may not use the Service.

You must be at least 18 years old to use this Service.

Your use of the Service is also subject to Our Privacy Policy.

CHOW FamilyGuardz™ provides wellness visits and observational check-ins for individuals, including elderly or vulnerable persons.

Services may include:

• In-person wellness checks
• Observation of general condition and environment
• Basic interaction and communication
• Submission of structured visit reports
• Photo confirmation (when applicable)

CHOW FamilyGuardz™ does NOT provide:

• Medical care
• Nursing services
• Medication administration
• Emergency medical treatment

When creating an Account, You agree to provide accurate and complete information.

You are responsible for:

• Maintaining the confidentiality of Your password
• All activities under Your account

You agree to notify Us immediately of any unauthorized use. We reserve the right to suspend or terminate accounts for violations.

• All services must be paid in advance
• Subscription plans automatically renew unless canceled
• No refunds are guaranteed after a visit has been completed

We reserve the right to update pricing at any time.

Cancellation policy for individual visits

Cancel before the calendar date of your scheduled visit (America/New_York time) without a cancellation fee. Cancellation on the calendar date of the scheduled visit incurs a $25 cancellation fee, regardless of the number of hours remaining before the appointment. If the visit was prepaid, the fee is retained from the payment and the remaining eligible amount is refunded after processing. The cancellation fee will not exceed the amount already paid. Visits that have been assigned, dispatched, or started require support review. Refunds are subject to payment verification and processing; cancelling a visit does not itself mean a refund has been issued. Unpaid visits do not automatically create a new charge. Any applicable charge must be authorized and successfully processed before it is considered collected.

• Visits must be scheduled within available service windows
• Services are currently limited to Port St. Lucie, Florida, and surrounding areas, at this time
• Emergency visits are prioritized but not guaranteed

If a Runner observes a situation that appears unsafe or life-threatening, the Company may:

• Notify emergency contacts
• Contact emergency services

We do not guarantee response times or outcomes of emergency services.

Your Right to Post Content

You may submit information through the platform, including notes and instructions. You grant the Company a license to use this Content to provide the Service.

Content Restrictions

You agree not to submit content that is:

• Unlawful
• Abusive or harmful
• False or misleading
• Infringing on others' rights

We reserve the right to remove any Content at our discretion.

The Service, including all branding, features, and functionality, remains the exclusive property of CHOW FamilyGuardz™ and its parent company.

You may not reproduce or use our materials without permission.

The Service may include integrations such as:

• Payment processors
• Mapping services

We are not responsible for third-party services.

We may suspend or terminate Your Account at any time for violations of these Terms. You may discontinue use at any time.

To the maximum extent permitted by law, the Company shall not be liable for:

• Medical outcomes
• Injuries or incidents
• Loss of data or information
• Indirect or consequential damages

Total liability shall not exceed the amount paid for the Service.

The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind.

We do not guarantee:

• Uninterrupted service
• Error-free operation
• Specific outcomes

These Terms are governed by the laws of the State of Florida, United States.

You agree to first attempt to resolve disputes by contacting the Company directly.

If any provision is found invalid, the remaining provisions remain in effect. Failure to enforce any provision does not constitute a waiver.

We may update these Terms at any time. Continued use of the Service constitutes acceptance of updated Terms.

If you have any questions:

📧 support@chowfamilyguardz.com

🌐 www.chowfamilyguardz.com